Brief Job Description

 Deployment of software, Updates/patches
 Ensuring successful End-Of-Day Processing at all automated branches and availability of all core and
their integrated systems.
 Troubleshooting of software. Hardware and Network issues.
 Rollout of amended / new software in the branches.
 Quick resolution of issues in respect of Branch Applications including CBS-Symbols, LAN, PC Support.
 Ensure all Hardware is in right shape and failure issues be addressed promptly be talking assistance of
respective Manager Technical Support.
 Operating Systems Win 10, Win 8, Win 7, Win XP.
 Monitoring IT infrastructure environment of the automated branches.
 Ensure compliance to Desktop Virus Control, IT Security & Backup policies in automated branches.
 Domain Joining & Domain desktop user configurations.
 Microsoft Outlook 2016 / 2013 / 2010 / 2007 / 2003 mail configuration.
 Western Union certificate installation
 Ultimus Installation
 Symbols, complete installation and configuration in branches.
 Remote desktop working and resolve issues of branches through remote of Sukkur & Hyderabad Region.
 SCCM Client & SCEP 2012 Installation & Configuration.
 Toad For Oracle ( to generate old account statements from CDB)
 IRIS (To add branches contact numbers for ATM alert)
 ITRS Configuration in all branches of Sukkur & Hyderabad region
 Any other task assigned by the UBL ITSC HYD.

Deployment of software, Updates/patches
Troubleshooting of software. Hardware and Network issues.
Operating Systems Win 8, Win 7, Win XP.
Domain Joining & Domain desktop user configurations.
Microsoft Outlook 2013 / 2010 / 2007 / 2003 mail configuration.
Western Union certificate installation
Ultimus Installation
Symbols, complete installation and configuration in branches.
Remote desktop working and resolve issues of branches through remote & team viewer.
SCCM Client & SCEP 2012 Installation & Configuration.
SQL Server/client database installation
Any other task assigned by the UBL ITSC HYD

installing and configuring
computer hardware operating
systems and applications; monitoring and maintaining
computer systems and networks, talking with staff through a series of actions, either face to face
or over the telephone to help set up systems or resolve issues, troubleshooting system and network problems and diagnosing and solving hardware or software
faults, replacing parts as required, providing support, including procedural documentation and relevant reports, following diagrams and written instructions to repair a fault or set
up a system, supporting the roll-out of new applications, setting up new users accounts and profiles and dealing with password issues, responding within agreed time limits to call-outs; working continuously on a task until completion, and managing many open cases at one time n remote